System Overview
The Benchmark Application System is a comprehensive data collection and analysis platform designed for water and sanitation utilities. It enables systematic collection of operational, financial, and service delivery data for performance benchmarking and reporting.
Data Collection
Structured data entry across 6 major sections with real-time validation
Auto-Calculations
Automatic KPI computations and trend analysis
Role-Based Access
Granular permissions for data security and accountability
Key Features
- Session-Based Data Entry: Organize data by company and financial year
- 6 Major Data Sections: Water Balance, Service Level, Energy, Finance (O&M, FTE), and Pro-Poor
- Historical Tracking: View trends and year-over-year performance changes
- Real-Time Validation: Immediate feedback on data quality issues
- Progress Tracking: Visual indicators of completion status
- Export Capabilities: Download data in Excel, PDF, and JSON formats
Getting Started
Login to the System
Navigate to the login page and enter your credentials. Contact your utility administrator if you don't have an account.
Login URL: Waspabenchmark.site/
Access the Benchmark Dashboard
After login, navigate to Benchmark → Benchmark Dashboard from the sidebar menu.
The dashboard shows your current sessions, completion statistics, and quick actions.
Utility admin/Cordinator to Update the Company Profile
Click "Introduction" on the sidebar Menu and fill in:
- Utility Information
- Choose the financial year
- Enter author information (your name, phone, email)
Create Benchmark Data Entry Users for the 4 Thematics Areas(NRW, Service Level, Cost Recovery & Pro-poor
After login, navigate to Administration → User Management → Create New User from the sidebar menu.
Fill In the User Information
Assign Role: Benchmark Data Entry User
As a BenchMark Data Entry User Create a New Session
Click "Create New Session" and fill in:
- Select your company/utility
Begin Data Entry
Start with the Introduction section, then proceed through each data section. The system tracks your progress automatically.
Session Management
Sessions organize your benchmark data by company and financial year. Each session tracks completion progress and stores all data sections.
Creating a New Session
- 1. Navigate to Benchmark → Benchmark Dashboard
- 2. Click the "Create New Session" button
- 3. Fill in the required information:
- Company: Select your utility
- Financial Year: Choose the reporting period
- Author Name: Your full name
- Phone Number: Contact number (optional)
- Email: Your email address (optional)
- 4. Click "Create Session"
Viewing Your Sessions
- All Sessions: Navigate to Benchmark → All Sessions to view all your benchmark sessions
- Current Session: The latest session appears in the sidebar for quick access
- Filter Options: Filter by status (Completed, In Progress, Draft) or search by company/year
Session Status Indicators
Session created but no data entered yet
Data entry ongoing, shows % completion
All sections filled and submitted
Troubleshooting
Common Issues & Solutions
Cannot see certain menu items
Cause: Insufficient permissions for your user role
Solution: Contact your Utility Administrator to request appropriate permissions
Data not saving
Causes: Validation errors, session timeout, network issues
Solutions:
- • Check for red error messages below form fields
- • Refresh your login if timeout occurred
- • Verify internet connection
- • Try clearing browser cache
Calculations seem incorrect
Cause: Missing or incorrect input data
Solution: Review all input fields for accuracy. Calculations are automatic based on your entries.
Session not appearing
Cause: Session belongs to different year or company
Solution: Use filters in "All Sessions" to find your session by company/year
Export/Download not working
Causes: Browser popup blocker, incomplete data
Solutions:
- • Allow popups for this site
- • Ensure section is completed before export
- • Try a different browser
Getting Help
Technical Support: Contact your Utility administrator
Permissions Issues: Contact your Utility Administrator
System Bugs: Report to Super Admin with error details : +254 723 378 171
Frequently Asked Questions
Q: Can I edit a session after it's completed?
A: Completed sessions are locked to preserve data integrity. Contact your administrator if corrections are needed.
Q: What happens if I close the browser while entering data?
A: Data is saved when you click "Save" or "Update" buttons. Unsaved data will be lost. Save frequently to avoid data loss.
Q: Can multiple users work on the same session?
A: Yes, but not simultaneously. Only one user should edit a section at a time to prevent conflicts. The last save will overwrite previous changes.
Q: How do I know if a section is complete?
A: Look for green checkmarks (✓) next to section names in the sidebar. The Status & Summary page shows completion status for all sections.
Q: What's the difference between Total and Active connections?
A: Total connections include all installed meters. Active connections are those that have consumed water during the reporting period. Active should never exceed Total.
Q: Where do I find KPI definitions and formulas?
A: Hover over info icons () next to fields for tooltips. This guide provides formulas for all auto-calculated KPIs.
Q: Can I delete a session?
A: Only administrators can delete sessions. Contact your Utility Administrator if a session needs to be removed.
Q: What should I do if I notice an error in submitted data?
A: Contact your Utility Administrator immediately. They can unlock the session for corrections if needed.